Buying from Vuna Furniture
You can place an order directly on our website by selecting your preferred furniture item, customizing it (if applicable), and clicking “Add to Cart.” Follow the checkout process and choose your delivery and payment options.
Yes! We specialize in custom designs. Simply contact us via WhatsApp at (+254) 792 - 309 - 695 or use the “Custom Order” section on our website to share your design, measurements, or inspiration.
No, you can shop as a guest. However, creating an account allows you to track your orders, save favorites, and enjoy a faster checkout experience in the future.
We accept mobile money (M-PESA), bank transfers, and pay-on-delivery for orders within Nairobi. Online card payments will be available soon.
Ready-made items are delivered within 1–3 days in Nairobi. Custom orders may take 5–14 working days depending on the complexity. We’ll keep you updated throughout.
Exchanges & Returns
Yes. You may return unused furniture in its original condition within 3 days of delivery. Returns must include the original receipt or proof of purchase.
Contact our customer service team on WhatsApp at (+254) 792 - 309 - 695 with your order details. We'll guide you through the process and arrange pickup where applicable.
Yes. Custom-made or personalized items are non-returnable unless they arrive damaged or defective.
Yes. Customers are responsible for return transport unless the return is due to a defect or our error. We can help coordinate affordable transport within Nairobi.
Absolutely! You can exchange your item for a different size, color, or style within the 3-day return window, subject to availability.
Refunds
Once we receive and inspect your returned item, your refund will be processed within 3–5 business days to the original payment method.
Please contact us within 24 hours of delivery with photos of the damage. We’ll arrange a replacement, repair, or full refund, depending on the situation.
Refunds cover the product cost. Delivery or setup fees are non-refundable unless the return is due to a mistake on our part.
Unfortunately, custom-made furniture is non-refundable, unless it arrives damaged or is significantly different from what was agreed upon.
Yes. If you prefer, we can issue a store credit for the same value, which you can use on future purchases.
